Last Updated: 30th January 2012
1. What Are The Different Types Of Casino Exclusion?
There are 3 types of casino exclusion,
- Self-exclusion – Allows you to exclude yourself from entering the casinos in Singapore,
- Family-exclusion – Allows immediate family members (e.g. spouses, children, parents or siblings, including adopted or step relations) to exclude someone from entering the casinos.
- Third-party exclusion – An automatic exclusion applicable for those with undischarged bankrupts, or receiving financial aids from the government.
2. How and Where To Apply For Self-Exclusion?
For Singaporeans or Permanent Residents:
With effect from 26th Nov 2009, you may apply for self-exclusion using your SingPass here.
For Foreigners:
You may apply for self-exclusion in person at the following locations,
A) NCPG (National Council on Problem Gambling) office, SLF Building
Address: 510, Thomson Rd, #12-05/06, Singapore 298137
Contact: 1800-6668-668
B) MWC (Migrant Workers Centre)
Address: 62, Rangoon Road, Singapore 218352 (near the exit of Farrer Park MRT Station)
Contact: 65-6536-2692 (Tel) 65-6292-5305 (Fax)
If you are not able to be there in person, you may download the foreigner self-exclusion form here and fill in all your particulars, attach a copy of your passport with passport number visible, your foreigner ID card (if available) with FIN (Foreigner Identification Number) visible, to your application form, and send the completed forms either by registered post, or by hand to NCPG office.
3. How and Where To Apply For Family Exclusion?
For family exclusions, family members or applicants may apply by calling Tanjong Pagar FSC (Family Service Centre) at 65-6593-6489. Or, you may make in person at the centre which is located at 298, Tiong Bahru Road, #03-06, Central Plaza, Singapore 168730 (above Tiong Bahru MRT Station).
For Third-Party Exclusion, there is no need for you to apply since the exclusion is automatic if the criteria are met as explained above.
How Can I Help My Foreign Workers To Apply For Voluntary Self-Exclusion If I Am An Employer?
Employers can now login to the Ministry of Manpower’s WPOL (Work Permit On Line) System using their SingPass to help their foreign workers to apply for voluntary self-exclusion. Check out here for more details or you may call 65-6258-6311 between Monday to Friday 9:00AM – 5.30PM to make further enquiries.
How Can I Help My Foreign Domestic Workers To Apply For Voluntary Self-Exclusion If I Am An Employer?
Employers can now apply for FDW voluntary self-exclusion online using SingPass, or print out and complete the hard copy forms if they do not have SingPass. More details can be found here.
How Can I Check My Exclusion Status?
It is now possible to check your exclusion status using your SingPass here. However, you need to note that the status reflected only shows NCPG knowledge of your status at the time of checking. For status changes to be made known to all the casinos in Singapore as well as other relevant authorities, you have to wait up to 48 hours.
How Can I Lift My Casino Exclusion In Singapore?
To lift or terminate your casino exclusion, you may have to contact NCPG at 1800-6668-668 to make an appointment with the officer-in-charge for assistance.
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The reason they practice this way is obvious,just only want to pursuade those requested to change their mind.Self exclusion is own choice not order by 3rd party,why want to interview for 1,2 hour and giving the reason,doesnt make sense.One click using singpass done or just asking those requested to go down their building fill the discharge form will do it.
I called the ncpg number 63548154 to request for remove ban for myself (Self-exclusion for more than 1 yrs).
Easiest way to ban myself it take about only few minutes with Singpass. But there is no EASIEST WAY to unban ourself when I call ncpg and surprisingly knew that there is no easiest way to unban asap as ncpg may take up to 3 months to process even you have very vaild reason to do so.
No wonder many of my friends or Singaporean didn’t want to log-in with their singpass to volunteer themselve for Self-exclusion.
Can we report this to human right????
Can the prison follow what ncpg do and tell all inmates suppose to be release to wait up to another 3 months???
Oh! need to wait for 3 mths?
Can we gather all ppl and sue ncpg for what the cleaner to who sue for by-election in hougang?
Where is human right or the ncpg is really incompetent?
I just unban from casino, share my experience.Called on nov, being told wait for 3 months.On Feb have waited nearly 3 months, no response, called again, being told 1 more week will receive call.After 1 week plus which is march,total waiting time 3 months 1 week, still no response, called again, then they drag another 3 weeks,a bit angry , asked them really or not? Fed up liao, hang up.After about 3 weeks from the 3rd call, finally get response, received call go for interview arranged few days later.Total waiting time was 4 months.After interview was told have to wait another 7 days, then totally release.Now already 8 days since interview, check status online, still showing exclusion active for lifetime, nothing change, try purchase levy online, not successful also.Terrible delay.
Fareign workers how can understand we lift from the Exclusion? Automatically? Or…..?
U see, today news claim that husband & wife sue spore government for hougang by election. Don’t who will be number one heroes to sue ncpg and bring back justice and fairness Singapore government system. So as our government can honouring their services on time. Please stop wasting sporean tax payers moneys hiring incompetent and eat snake government officers. Anyway, recently I observed that many government services processing time is getting from bad to worst. Pls wake up for next GE!! Hope to see more voice…
I went thru all this . Get my brother to do self exclusion, bring him to counseling at that place in IMG..in the,end now I support him go casino as none help.. What is require to equip them with control not to ban them..should take away this exclusion crab.. Sent a SMS to alert family when their family members go in casino and let these adults handle the outcome.. Not to exclusion then let gambler get caught when they find other ways to sneak in. Fine them heavy n cause them to gamble more to pay fine..